Gaming is about fun and excitement — not stress. Gana believes every player can enjoy themselves responsibly by knowing their own limits. Our tools and guides are here to help you do just that.
Responsible play means treating betting purely as an enjoyable form of entertainment — and making sure it never has a negative impact on your life, relationships, or finances. The wellbeing of every user on the Gana platform is our top priority.
Online betting is growing in popularity across Bangladesh. For many, betting on cricket, football, and other sports has become part of the seasonal excitement. But when that excitement turns into something you can't control, it can lead to serious problems.
The core principles of responsible gaming at Gana are:
Remember — betting companies hold the long-term advantage. Always play prepared for the possibility of losing.
Here are the signs that you're gaming responsibly:
Watch out for the following signs — they may be early indicators of a problem:
"Just one more bet and I'll win it all back" — repeatedly chasing losses is the biggest red flag of problem gambling.
You sat down for "just one hour," but hours passed and your set budget was gone.
Missing family events or struggling to focus at work because of betting.
Borrowing money from friends, family, or a bank to fund betting is extremely dangerous.
Hiding your betting from family or loved ones — deep down, you already know something isn't right.
Losing sleep or becoming irritable due to constant thoughts about betting.
If you notice even one of these signs, take a break from betting and seek help if needed. Don't think of yourself as weak — reaching out is the brave thing to do.
Answer the questions below honestly — this is just for you:
1. In the past month, have you bet more than your set budget?
2. Have you ever tried to win back money by placing bigger bets after a loss?
3. Has betting caused problems in your family life or at work?
4. Do you feel restless or irritable when you're not betting?
5. Have you ever hidden your betting from people close to you?
Gana helps every user stay in control of their betting. Our protection tools are free and available at any time:
Set daily, weekly, or monthly deposit limits. Once set, they take effect immediately. To increase your limit, a 7-day cooling-off period applies.
Betting stops automatically once you've lost a set amount, protecting you from a chain of losses.
Set a maximum session duration for each betting session. Once the time is up, you'll be automatically logged out of the app.
Take a voluntary break of anywhere from 24 hours to 6 weeks. No betting activity will be allowed on your account during this period.
Exclude yourself from the platform entirely for anywhere between 6 months and 5 years. Opening a new account will not be permitted during this time.
Periodic pop-up notifications will remind you how long you've been playing, how much you've lost, and how much you've won.
All these tools are available under the "Responsible Gambling" section in Account Settings. For any assistance, reach us at support@gana.onl.
Setting the right limits for yourself is simple — just take it step by step:
Start by calculating your monthly income and expenses. Spend no more than 10–15% of what's left for entertainment on betting — and never go beyond that.
Decide in advance how many hours a week you'll spend betting. Set a timer in the app to keep track.
Never place more than 20% of your weekly budget on a single bet. Smaller bets mean more fun and less risk.
Stop betting when you're riding high after a big win or feeling low after a big loss. Never make decisions when emotions are running high.
At the end of each month, take stock — how much time and money have you spent, and how do you feel about it. Adjust your plan for the next month if needed.
If you think someone close to you may have a problem with betting, here's how you can help:
Don't face this alone. Get help through the following:
Contact our support team directly for self-exclusion or account restrictions. We'll act promptly.
Asking for help isn't weakness — it takes courage. Thousands of people have successfully overcome this. You can too.
We don't just entertain — we keep you safe too
Age is verified at the time of registration on Gana. No one under 18 is permitted to use our platform — this is strictly enforced.
Your full history of bets, wins, losses, deposits, and withdrawals is available in your account. Keep track of it yourself.
Responsible betting messages are displayed throughout the platform. Long sessions trigger Reality Check reminders.
Our support team is trained to identify problem betting and is ready to help with care and sensitivity.
Self-exclusion takes effect within minutes of your request. You will also receive no promotional communications during the exclusion period.
Gana's responsible gambling policy is updated regularly. We follow the highest international standards.