Your personal information matters to us. This privacy policy provides a full explanation of how Gana collects, uses, and protects your data.
Gana ("we", "us", "platform") is an internationally licensed online Sports Betting and gaming platform serving users in Bangladesh and beyond. This Privacy Policy ("Policy") describes how we handle your personal information when you use our website, mobile app, and all related services ("Services").
We believe your privacy is a fundamental right. That's why we only collect information that is strictly necessary to provide our services. Every piece of data collected is used for a specific purpose and stored with the highest level of security.
This Privacy Policy is aligned with international data protection law (GDPR) and applicable local regulations. If you have any questions, feel free to reach out to us at any time.
Gana collects two types of data — information you provide directly, and data generated automatically while you use the platform.
a) Personal Identification Information:
b) Financial Information:
c) Usage Data:
We never store your password in plain text. Passwords are always encrypted using industry-standard hashing.
Gana collects information through the following methods:
| Methods | What Is Collected | Reason |
|---|---|---|
| Registration Form | Name, phone, email, date of birth | Account Creation & Verification |
| KYC Process | Identity documents, photos | Age & Identity Verification |
| Payment gateway | Transaction details | Deposit/Withdrawal Process |
| Cookies & Tracking | Browsing behavior | Service Improvement & Security |
| Support chat | Conversation Log | Service Quality Improvement |
| Mobile App | Device information, notification permissions | App Functionality |
Gana uses collected data strictly for its intended purposes. We never misuse your information.
You can opt out of marketing emails and notifications at any time — from your account settings or by contacting support.
Gana never sells your personal information to third parties. However, data may be shared in the following limited circumstances:
Before sharing data with any third party, we ensure they meet our privacy standards and are contractually bound to protect it.
The Gana website and app use cookies and similar technologies. Cookies are small text files stored on your device.
Types of cookies we use:
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
Gana retains data only for as long as necessary. The table below shows the retention period for each type of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Compliance |
| KYC Documents | 5 years after account closure | AML Regulations |
| Support Chat Log | 3 years | Dispute Resolution |
| Cookies Data | Up to 13 months | Analytics |
| Marketing Preferences | Until consent is withdrawn | User Consent |
Once the retention period ends, data is securely deleted or anonymized.
You have several important rights regarding your personal data. Gana fully respects each of these rights:
You have the right to know what data we hold about you. Upon request, a copy will be provided within 30 days.
You can request corrections if any of your information is inaccurate.
You may request deletion of your data under certain circumstances. However, restrictions may apply to information we are legally required to retain.
You can request a temporary pause on the processing of your data for specific reasons.
You have the right to receive your data in a structured, portable format.
You can opt out of marketing communications at any time.
To exercise these rights support@gana.onl. We will respond within 30 days.
Gana uses industry-standard security measures to protect your data. Our security layers include:
In the event of a data breach, Gana will notify affected users within 72 hours.
If we become aware that a minor is using our services, we will immediately close their account and delete any collected data. If you know of a minor using our platform, please notify us right away at support@gana.onl.
Gana may update this Privacy Policy from time to time. When changes are made:
Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please reach out to us:
We respond to all privacy-related requests by emailing Within 30 days We aim to respond promptly. Urgent security-related complaints receive priority handling.
How we keep every piece of your information safe
All data from your device to our servers is protected with 256-bit SSL encryption. No third party can intercept or read it.
We never sell your personal data to third parties. Your information is used solely to provide our services.
We comply with GDPR, the international data protection standard. You have full control over your personal information.
Independent security experts regularly audit our systems. Any vulnerabilities found are addressed immediately.
All privacy-related complaints receive a response within 30 days. Urgent matters are handled faster.
What data is collected, why it's collected, and how it's used — all clearly communicated in plain language.